Shipping & Handling

Shipping & Delivery

At Open Fields Gallery + Studio, we take great care in professionally packaging and shipping each artwork and object entrusted to us. Every item is carefully inspected and securely packed to help ensure safe transit.

 

Inspection Upon Delivery

Customers are required to inspect all purchased items immediately upon receipt. Any visible damage, packaging concerns, or shipping-related issues must be reported within twenty-four (24) hours of delivery.

 

Shipping Damage Claims

While every effort is made to protect artworks during transit, Open Fields Gallery + Studio is not responsible for damage that occurs after a shipment has been accepted and transported by a third-party carrier. In the event of shipping damage, customers must notify us promptly so that a claim may be initiated with the carrier.

 

Preservation of Packaging Materials

To support the claims process, all original packaging, packing materials, boxes, crates, and damaged items must be retained in their entirety until the carrier has completed its inspection and the claim has been fully resolved. Failure to preserve these materials may result in denial of the claim by the carrier.

 

Assistance

If your shipment arrives damaged or if you have any questions regarding the delivery of your order, please contact us as soon as possible at customercare@openfieldsgallery.com. Our team will assist you in navigating the claims process and provide any documentation required to support your claim.